Terms & Conditions
Information about us
www.vatnsnesyarn.com is a site operated and owned by Vatnsnes Yarn ehf (“we”) and is the english version of www.vatnsnesyarn.is. We are registered in Iceland, our information:
Vatnsnes Yarn ehf
Hvammstangabraut 7, 530 Hvammstangi
Phone: +354 655 9052
VAT no: 137423
Kt: 670320 0220
By placing an order through our site, you warrant that, you are legally capable of entering into binding contracts and that you are at least 18 years old.
All physical products are shipped via Íslandspóstur ( the Icelandic post services). We can not be held responsible for any delay caused by Íslandspóstur.
The Products will be at your risk from the time of delivery.
Ownership of the products will only pass to you when we receive full payment of all sums due in respect of the products, including delivery charges.
If your order contains yarn that is dyed to order, you may expect 7 working days to get it dyed and ready for shipping. Any other products will be shipped the next working day.
Price, payment and taxes
Prices and shipping costs are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a dispatch confirmation.
Payment for products must be made at the time of placing your order.
Payment for all products must be by credit or debit card in EURO. We accept payment with Visa, Mastercard, Maestro and Visa Electron. Your card will be debited at the time of placing your order.
We do not store credit card details nor do we share customer details with any 3rd parties. Your payments go through secure payment gateways.
If you fail to make any payment on the due date then, we hold the right to cancel your order. Should you experience a problem during checkout out, then please contact us, we are always ready to help.
All prices are specified in EURO and are shown exclusive of VAT. Please be aware that you might have to pay VAT and/or customs upon the product arriving in your country.
Returns & refunds
You have the right to cancel your order anytime up until and including 14 days after delivery.
For a full refund, you must contact us in writing (by email or letter) within 14 days and the products must be returned unopened and in a re-sellable condition.
You will be responsible for the original shipping costs, and the cost of returning the goods. We cannot be liable for returned goods which are lost or damaged in transit, so please ensure you use a recorded delivery service and insure the items for their value.
A credit will appear on your credit or debit card within thirty days after us receiving the goods.
In addition to the above:
Should you find that on receipt of your order, that any products are faulty, then we ask that you contact us via email within 14 days.
You must return the products in their original packaging to Vatnsnes Yarn, Hvammstangabraut 7, 530 Hvammstangi, Iceland. Please ensure that you include a copy of the original order along with your name, telephone number, email address and address. We advise that all returns are sent via a recorded delivery, as we cannot be responsible for any lost packages.
We will reimburse any delivery costs incurred when returning faulty products and will send replacement products at no cost to you.
Wound / caked skeins of yarn cannot be returned.
We do not offer refunds for PDF downloads or on sale items. Where sale items are returned there will be a 10% restocking fee charged
Should you return part of an order where a discount has been applied relating to a multiple buy offer and the multiple offers no longer are applicable then your refund will take this offer into account and a refund will be given accordingly minus the original discount.
It can take 15 working days for a refund to be processed.
Since this shop ships from Iceland all prices are exclusive of VAT. This also means that your order may be subject to import duties and taxes which are levied when the order reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.
All the information on our website is accurate to the best of our knowledge. However, we cannot guarantee that all product descriptions are current and error free. We will correct errors as soon as they are brought to our attention. Colour names and swatches are for your convenience only. Because of the difference in which computer screens display colours, the colour that you see may not match the actual colour of the yarn.
These Terms of Service and any separate agreements whereby we provide you. Services shall be governed by and construed in accordance with the laws in Iceland.
Change to terms and conditions
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our Website. It is your responsibility to check our Website periodically for changes. Your continued use of or access to our Website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
These Terms of Service are construed in accordance with the Icelandic Act no. 96/1992 on direct selling, http://www.althingi.is/altext/125/s/0684.html, the Icelandic Act no. 50/2000 on liquid assets purchase http://www.althingi.is/lagas/nuna/2000050.html as appropriate and the Icelandic Act no. 48/2003 on consumer purchase. http://www.althingi.is/lagas/nuna/2003048.html. All deadlines mentioned in in the Icelandic Act no. 96/1992 are counted from the moment the goods are handed over to the recipients
We may collect the following information:
- contact information including email address
- demographic information such as postcode
- other information relevant to customer surveys and/or offers
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Mostly we gather these information to be able to ship the Prodcuts you ordered to you and not someone else. If you have signed up for our newsletter, we might send you offers and promotions. You are not subscribed to the newsletter by any magic, you’d have to manually sign your self up and confirm it via your email address. So no surprises there.
Besides the mentioned, we might use your information for the following:
Internal record keeping.
We may use the information to improve our products and services.
We may use the information to customise the website according to your interests.
We do not store credit card details nor do we share customer details with any 3rd parties.